Term & Conditions

The following Terms of Service (“Terms”) between you (“you” or “your”) and Glan Edge, (“we,” “our,” “us,” or “GE”) describes the terms and conditions on which you may access and use the GE’s website located at www.glamedge.co (the “Site”), and related services including GE’s product rental and sale services (together with the Site, and the GE Content, as defined below, the “Services”). These Terms also apply to in-store rentals and sales, which are part of the Services. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms. 

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES.

 

Notice of Agreement to Arbitrate and Class Action Waiver

By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained of these Terms below.

  1. About the Services
  2. Rental and Sale of Products

 

1. ABOUT THE SERVICES

A. Introduction

Through the Services, we aim to give you access to beautiful designer and non designer clothing and accessories, stylist advice and other content to help you decide which items are perfect for you.

B. Eligibility

Children under the age of 13 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. Children under 18 years of age but at least 13 years of age may use the Site under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not rent or purchase any clothing or accessories (“Products”) via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability he or she may incur.

C. Modification of the Services or the Terms

GE may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, RTR will use commercially reasonable efforts to notify you of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address you provided to GE upon registration.

D. Privacy

To learn more about our privacy practices, please read our Privacy Policy, which is available at https://glamedge.co/pages/privacy-policy  (the “Privacy Policy”).

 

2. RENTAL AND SALE OF PRODUCTS

The Services include the rental and sale of Products. This Section 2(A) sets out terms and conditions that apply to your rental or purchase of any Product.

18 YEARS OR OLDER. Products may be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the Products with a payment card or other approved payment method. By clicking agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the Products as described in these Terms.

LIMITS. You acknowledge and agree that we may place limits on the rental or purchase of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason in our sole discretion, including but not limited to availability and geographic concerns. As for rental services, we are only posting within Malaysia.

DELIVERY. This is applied to only sales of products. Your Products may be ordered and couriered to you on the same day for certain orders placed before 1pm. Otherwise, orders will be dispatched within 24 – 48 hours after order being placed, unless placed over a weekend or on a Public Holiday – if this is the case, it will be dispatched on the next business day. All deliveries outside of  Klang Valley will be through GE's shipping partners, which may change from time to time at GE’s discretion. The shipping method used will be at the discretion of GE. For gown rental delivery is not included in the rental fee, therefore for delivery will has to request and will charge based on third party’s charge.

COLLECTIONS.  The product is prepared and ready to collect at the showroom you placed order. Please refer the pick up location at your receipt or reminder email/text. Any changes of pick up location, for example from Sunway Geo Showroom to Mont Kiara Showroom will be charge RM15 per trip, will takes 3-7 days to proceed. For last minute inform will be charged RM30 or more according to the third party delivery party. 

COMMUNICATIONS. You consent to receive communications from us, including email, text messages, calls, and Whatsapp, including for the purposes of notifying you about the status of your order, sending you reminders, and providing other information. We may contact you by telephone calls or text messages, including by an automatic telephone dialing system, at any of the telephone numbers provided by you. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. You acknowledge that opting out of receiving communications may impact your use of the Services.

B. Rentals

The following additional conditions apply to the rental of any Product.

RENTAL FEE. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, dry cleaning fee, minor alterations likewise strap, bust and waist adjustment listed on the Site for your rental of the Product. When you place your rental order for a Product, you hereby authorize GE to charge your payment card for the Rental Fee. RTR will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product in showroom is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize GE to charge your payment card for an amount equal to 100% of the original retail value of the Product (when new) set forth on the Site (“Retail Value”) plus applicable sales taxes; provided that RTR will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by GE, shall be paid by you to GE in connection with your rental order.

The collection of payment will be accepted via cash, credit card, and bank transfer. A rental fee will be collected upon confirmation of the rental. Another payment will be collection as security deposit upon gown collection. The deposit will be fully refunded if there’s no damage, unremovable stain, no delay.  


CANCELLATION POLICY. You may cancel your rental order subject to the following cancellation fees and policies:

  1. If you cancel after (24) hours after the booking has been made, you will not receive any refund, but you will receive a full credit to your GE account for the Rental Fee associated with the cancelled order. This credit can be applied to any future GE rental which valid for 6 month from the order date.
  2. If you cancel fourteen (14) days before pick up collection is considered as last minute cancellation, any reason will not be entertained, you will not receive any refund.

RETURN Product. With delivery of the Product without damage, without unremovable stain and no delay, the security deposit will be refunded fully to your bank account given. If the product is returned late, you will be charged a RM50 fee (details below under “Lost Return”).

RECEIPT OF THE PRODUCTS. Upon delivery, you bear responsibility for the Product(s). If however, you opt to have the Products delivered in Klang Valley by courier service, you agree to bear responsibility for receipt of Products shipped to the location specified at time of check out. In the event that an un-secure shipping address is provided, GE does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which GE will not be liable. You will be liable for all such delays and additional delivery fees.

USE OF THE PRODUCTS. You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to GE showrooms either Sunway or Mont Kiara showroom. in the Rental Bag on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product via Whatsapp, or by phone to GE; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Rental Bag to our showroom by 3pm on or before the date that the Product is due. We are not responsible for any personal or other items left in the Products or which are returned to RTR in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at help@renttherunway.com. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.

 

 

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