We at Glam Edge hope you like your new purchase. If not, we will happily accept your return for exchange for the same item or refund in form of store credit subject to the conditions below. Your item(s) can be returned within 3 days of receipt, provided they are unused, unaltered, unwashed, tag and label still attached, in their original condition.
Reasons as below will not be entertained:
- Wrongly order product or accidentally order product, customer is responsible to check their order summary in the cart page & check out page before proceeding to make payment. As our product is produced in limited quantity.
- Item size varied in ±3cm.
- Opinions on quality / design / colour, as all products are real item pictures.
If you believe your item is faulty, please contact Glam Edge Customer Care Whatsapp prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment department.
Please note that store credit expires 3 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use.
Refunds Store Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you or via Whatsapp that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund in form of store credit will be processed. A credit will automatically be applied to your account in Glam Edge, followed by confirmation email within 7 to 14 working days.
If the product do have any defects and out of stock, we only will refund the product actual value and does not include the original shipping fees.
Sale items (if applicable)
Unfortunately, sale items cannot be exchanged nor refunded.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org before sending your item back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund store credits, the cost of return shipping will be deducted from your refund.